Your personal information is a sacred responsibility to us. This policy sets out in full transparency how sona bet collects, uses, and safeguards your data.
Sona bet (sonabet.bio) is a trusted online betting and gaming platform in Bangladesh. We believe your personal data belongs to you – safeguarding it is our responsibility, not merely a legal obligation.
This Privacy Policy ("Policy") explains what information sona bet collects, why it is collected, how it is used, and how it is kept secure. This Policy applies to our website, mobile app, and all digital services.
Our Core Commitment: Your personal information is never sold to third parties. Data is used solely for service improvement and legal compliance.
By using sona bet's services, you agree to this Privacy Policy. If you begin using the platform without reading the Policy, its terms will apply to you automatically. We therefore encourage you to read it in full.
Sona bet collects two types of data: information you provide directly, and data generated automatically as you use the platform.
| Data Type | When Data Is Collected | Mandatory? |
|---|---|---|
| Full Name | Registration / KYC | Yes |
| Mobile Number | Registration / Payment | Yes |
| Email Address | Register | Yes |
| Date of Birth | Registration (Age Verification) | Yes |
| NID / Passport | KYC Verification | Case-Dependent |
| Mobile Banking Number | Payment / Withdrawal | Yes |
| Home Address | KYC (High-Value Transactions) | Where Necessary |
Sona bet uses your data solely for specific, legitimate purposes. We notify you in advance whenever your data is used for any purpose.
For account creation, login security, identity verification, and password recovery.
For processing deposits, handling withdrawals, and maintaining transaction records.
For detecting suspicious activity, preventing money laundering, and maintaining platform security.
To resolve complaints, answer queries, and provide enhanced support.
To send you relevant bonuses and promotions tailored to your preferences.
To analyze usage patterns and improve our app and website.
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can opt out at any time — simply update your account settings or contact our support team.
Sona bet never sells your personal data or shares it unnecessarily without your consent. However, in certain specific circumstances, limited information may be shared with trusted parties:
| Party | What Data | Why |
|---|---|---|
| Payment Processors (bKash, Nagad) | Mobile number, amount | To process transactions |
| Identity Verification Agency | NID, Photo | To comply with KYC regulations |
| Technology Service Providers | Encrypted Data | Server & Infrastructure Management |
| Law Enforcement Agencies | By Court Order | Legal Obligation |
| Anti-Fraud System | Transaction Type | Fraud Prevention |
Agreements with Third Parties: All third parties we share information with are bound by strict Non-Disclosure Agreements (NDAs). They are not permitted to use your data in any way beyond our explicit instructions.
Sona Bet follows the highest industry standards to protect your data. Our security is built in multiple layers, so that even if one layer is compromised, the others continue to keep you protected.
Your vigilance matters too. Use a strong password, avoid logging in on public Wi-Fi, and never share your password with anyone – no sona bet employee will ever ask for it.
Cookies are small text files stored in your browser. sona bet uses cookies to enhance your experience and improve our services.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
Every sona bet user holds several important rights over their personal data. There are no fees involved in exercising these rights.
You may request to know what data we hold about you. We will respond within 30 days of your request.
If any of your information is incorrect, you may request that it be updated.
You may request the deletion of certain data after account closure, within the limits permitted by law.
You may object to marketing communications and opt out at any time.
You may request a download of your data in a standard format (CSV/JSON).
You may request a temporary pause on the processing of your data while an investigation is ongoing.
To Exercise Your Rights: Email us at support@sonabet.bio or reach out via live chat. We'll respond to your request within 30 days.
Sona bet is strictly for users aged 18 and above. We do not knowingly collect or store data from anyone under the age of 18.
Minor Protection: If we discover that an account has been created by someone under 18, it will be closed immediately and all associated data will be deleted.
If you believe your child has created an account on sona bet, please contact us immediately at support@sonabet.bio. We will take prompt action.
Sona bet does not retain your data longer than necessary. Each category of data has its own defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Core Account Information | For the Duration of Active Account + 5 Years | Legal Requirements |
| Transaction History | 7 Years | Financial Regulations |
| KYC Documents | 5 Years After Account Closure | AML Policy |
| Gaming History | 3 Years | Dispute Resolution |
| Support Chat | 2 Years | Quality Control |
| Cookie Data | End of Session or 1 Year | User Preferences |
Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Sona bet may update this Privacy Policy as needed. You will be notified of any changes through the following methods:
Continued use of the platform after any changes constitutes acceptance of the updated privacy policy. If you do not agree, you may request account closure.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Last Updated: This Privacy Policy was last updated on 1 February 2026. Version 3.1. Previous versions are available upon request from our support team.
We protect your privacy not just in words, but through real, concrete action.
All your data is protected with TLS 1.3 and AES-256 encryption — the same standards used across the banking industry.
Sona bet never sells your personal information to third parties. It is not part of our business model, and it never will be.
The right to access, correct, and delete your data – all rights belong to you. Exercise them at any time, free of charge.
We collect only the information genuinely necessary to provide our services. Requesting unnecessary data goes against our policy.
Independent security experts audit sona bet's systems at least twice a year. Any vulnerabilities found are addressed immediately.
Get help in Bengali for any privacy-related questions. We're available 24/7 via live chat or email — always here for you.
Our privacy policy is transparent, our security is robust, and your data is fully protected. Register today.
By registering, you agree to our Terms & Conditions And Privacy Policyby continuing, you agree to our Play Responsibly.